Cancellation and refund terms below apply to tours and activities, unless a different policy is displayed on product page.

If you wish to cancel a booking, please do so sending an email to info@touristjourney.com.


For all destinations except Israel and Jordan

Type of Tourism ServiceCancellation TermsRefund Terms
1-Day Group Tours Up to 24 hours before the start time of the trip
100% refund minus a 5% credit card processing fee 
Private 1 Day Tours Up to 48 hours before the start time of the trip
100% refund minus a 5% credit card processing fee 
Multi-day tour of any typeUp to 4 weeks before the start time of the trip.


100% minus a 5% credit card processing fee



Airport Transportation Up to 48 hours before the start time of the trip
100% refund minus a 5% credit card processing fee 
Leisure ActivitiesUp to 48 hours before the start time of the trip

100% refund minus a 5% credit card processing fee 

For Destinations Israel and Jordan

Type of Tourism ServiceCancellation TermsRefund Terms
1-Day Group Tours Up to 24 hours before the start time of the trip
100% refund minus a 5% credit card processing fee 
Overnight Group Tours with accommodation (2-4 days) Up to 48 hours before the start time of the trip
100% refund minus a 5% credit card processing fee (excluding upgrades to accommodations, if any) 
Overnight Group Tours with accommodation (2-4 days) Upgrades to Accommodations: Up to 4 weeks before the start time of the trip
100% refund minus a 5% credit card processing fee
Packages (5+ days) consisting of Trips + Hotel Up to 2 weeks before the start time of the trip
100% refund minus a 5% credit card processing fee (excluding upgrades to accommodations, if any) 
Packages (5+ days) consisting of Trips + Hotel Upgrades to Accommodations: Up to 4 weeks before the start time of the trip
100% refund minus a 5% credit card processing fee  
Private 1 Day Tours Up to 48 hours before the start time of the trip
100% refund minus a 5% credit card processing fee 
Private Tours (2+ days)Up to 72 hours before the start time of the trip
100% refund minus a 5% credit card processing fee (excluding upgrades to accommodations, if any) 
Private Tours (2+ days)Upgrades to Accommodations: Up to 4 weeks before the start time of the trip
100% refund minus a 5% credit card processing fee  
Private Package Tours
or Private Tours for Groups,
or Other Special/Custom Organized Tours
Up to 4 weeks before the start time of the trip.


Up to 2 weeks before the start time of the trip
100% minus a 5% credit card processing fee



50% of price paid.
Airport Transportation or VIP ServicesUp to 48 hours before the start time of the trip
100% refund minus a 5% credit card processing fee 
Leisure ActivitiesUp to 48 hours before the start time of the trip

100% refund minus a 5% credit card processing fee 

For full Terms and Conditions, please click here. In case of contradiction, Terms and Conditions always apply